Please read the following terms. Scroll inside the box to read all sections.
2. Purpose of this agreement
This Service Agreement sets out how AllBuild SA will provide NDIS funded home modification works for the participant. It is intended to make the scope, price, funding pathway, responsibilities, variation process and dispute process clear before work starts.
The agreement is designed for complex home modification work and should be read together with the approved quote, plans, OT recommendations, engineering documents, council approvals and any formal building contract documents required for the project.
3. Agreement documents and order of priority
The following documents form part of the agreement, where applicable:
- this Service Agreement and signed schedules;
- AllBuild SA's accepted quote, scope of works and any inclusions/exclusions;
- OT report, functional assessment, access report or written recommendations;
- plans, sketches, engineering, specifications, product data and selections;
- NDIS funding approval, plan manager approval or participant written payment authority;
- any required domestic building contract, Form 1, council approval, building rules consent or certificate of building indemnity insurance;
- approved written variations.
If documents conflict, the most specific and most recent written document will usually apply. A written variation signed or accepted by email will take priority for the item it changes.
4. Scope of services
AllBuild SA will provide the works described in the accepted quote and project documents. The works may include, depending on the approved scope:
- bathroom and wet area modifications, including level access showers, waterproofing, tiling, fixtures and make-good works;
- doorway widening, access paths, threshold works, ramps, handrails and grab rails;
- structural modifications, wall framing changes, lintels, beams, floor works and ceiling strengthening;
- ceiling hoist preparation, rail installation, support framing, power provisions and related building works;
- minor plumbing, electrical, demolition, carpentry, plastering, flooring and finishing works;
- coordination with OTs, engineers, certifiers, suppliers and relevant trades.
AllBuild SA is responsible for the building and installation works it agrees to provide. The OT, assistive technology assessor or other relevant professional remains responsible for the participant-specific clinical or functional recommendation unless AllBuild SA has expressly agreed otherwise in writing.
5. Assumptions, site information and no-site-visit quotes
The quote may rely on information provided by the participant, representative, OT, support coordinator, plan manager, photos, measurements or drawings. If the quote is prepared without a site visit, the quote will be based on reasonable assumptions and the information available at the time.
If the actual site conditions are different from the information provided, or hidden issues are found after work starts, AllBuild SA may need to issue a variation or adjust the program. This can include issues such as asbestos, termite damage, water damage, rotten framing, non-compliant previous works, unlevel floors, unsuitable wall or ceiling structure, unexpected services, drainage problems, engineering changes, access restrictions or council/building approval requirements.
6. Pricing, NDIS funding and GST
Prices will be as set out in the accepted quote and any approved variations. Prices are inclusive of GST unless the quote or invoice states otherwise.
This agreement does not guarantee NDIS funding approval. Work will not commence until AllBuild SA has received the required written approvals, accepted quote, payment authority, deposit or progress payment arrangements, and any required building contract documents.
The participant or their representative confirms that the works are connected to the participant's NDIS plan goals and that they have authority to approve the use of NDIS funds or private funds for the project.
If NDIS, NDIA, a plan manager or another funder does not approve, release or pay all amounts claimed, the participant or person responsible for payment must pay any outstanding amount unless AllBuild SA has agreed otherwise in writing.
7. Payment terms
Payment will be made using the pathway selected in Schedule 2. This may be NDIA-managed, plan-managed, self-managed or privately funded.
Invoices are payable within 7 days unless the quote, building contract or written payment schedule says otherwise. Progress claims may be made at agreed milestones such as ordering materials, commencement, rough-in, waterproofing, practical completion or other stages set out in the quote.
Where South Australian domestic building laws apply, deposits, progress payments and contract documents must comply with those requirements. If the work requires a formal domestic building contract, that contract and any required statutory documents must be issued and signed before work starts.
The participant or representative must promptly forward invoices, supporting documents and payment requests to the plan manager, NDIA or funder where needed. Delays in approval or payment may delay the works.
8. Variations and changes to scope
A variation is any change to the agreed scope, price, product, finish, location, method, timing or site requirement. Variations must be approved in writing before the varied work is carried out, unless urgent action is required for safety, to protect the property, or to comply with law.
A variation may increase or decrease the price and may extend the completion timeframe. AllBuild SA may require confirmation of additional NDIS funding, plan manager approval or private payment before proceeding with a variation.
Examples of likely variations include hidden asbestos, termite damage, structural upgrades, additional waterproofing, electrical switchboard upgrades, additional plumbing/drainage, changes requested by the participant or OT, council/certifier requirements, upgraded fixtures, changed finishes, or access restrictions that increase labour time.
